PRIVACY Policy

Legal Notice: This website is part of corporate websites of Pansophic Learning US LLC (“Pansophic Learning,” “we,” “us” or “our“). Pansophic Learning is a limited liability company registered with the State of Delaware in the United States of America. The information contained on any of our websites is for informational purposes only.

We, have established this privacy policy to explain how we collect, use, share and protect information that we may gather from isberneonline.com, the online learning environment and the websites of our affiliated schools (collectively, “Sites“). This policy does not apply to information that we may collect from you outside of our Sites, such as over the phone, by fax, or through conventional mail. In addition, please note that all students’ educational records are protected by Pansophic Learning as required by applicable law in the United Arab Emirates and international laws. All references in this policy to “you,” also include the parent or legal guardian, as applicable, in the event the student is a minor.

 

TERMS AND CONDITIONS
Please refer to the terms and conditions on the applicable site for information on the conditions which apply to your access to and use of Pansophic Learning-controlled websites.

  • Non-Personal and Aggregated Information Collected Automatically
  • Use of Cookies
  • Personal Information You Provide
  • Personal Information Provided by Parents About Children
  • Message Boards and Chats
  • Links
  • Our Commitment to Data Security
  • Online payments
  • Changes in Corporate Structure
  • Changes to the Privacy Policy

NON-PERSONAL AND AGGREGATED INFORMATION COLLECTED AUTOMATICALLY
Each time you visit a Site, we log non-personal information. Such information may include your IP address, domain name, the name of the Web page from which you entered the Site, which pages you visit on the Site, and how much time you spend on each page. We use this information to monitor and improve the Site and for internal analysis. In particular, we use IP addresses to analyze trends, administer the website, and gather information for aggregate use.

USE OF COOKIES
The Sites use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you. We use cookies to keep track of how you are using the Sites to tailor Web content to your interests. If you have registered for a program, cookies will ease your access to and navigation in the online learning environment. ISBerne Online cookies do not contain personal information about the students enrolled in our programs.

We will not share or sell non-aggregated information contained within cookies to any third party.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If, however, you choose to decline cookies, you may not be able to fully experience the interactive features of our Sites or have some of our services on the Sites function properly, or at all.

PERSONAL INFORMATION YOU PROVIDE
You can use portions of our Sites without divulging any personal information, including your e-mail address. Our Sites do not collect personal information about individuals except when such individuals specifically provide such information on a voluntary basis (for example, registering for one of our programs, requesting a catalog; requesting additional information by contacting us; signing up for in-person orientation; posting a message to a message board; requesting help; or accessing, adding to, or changing the information on your account information page). When you register for one of our programs or participate in a program through an affiliate or local school, we may collect information regarding you. This personal information may be collected on our Sites, or via telephone or conventional mail. The types of information that you may be asked to provide, depending on what services you would like to receive, include: first and last name; billing address; name and age; the services you request; registration and enrollment information; and an e-mail address where we can contact you.

We call customers to provide information they have requested and to answer questions.  Because we only call customers at the telephone numbers they leave for us, we do not call people by generating random or sequential telephone numbers.  We may use pre-recorded messages in order to ensure that customers receive the information they requested.  Customers do not have to consent to receive calls in order to receive our services.

Once you have registered for one of our programs (whether you registered on our Sites, or through offline communications), there is an online service for all such programs. There will be a personal information page that contains some or all of your personal information. You may also be assigned a user name and password. The user name will be used to recognize you on the ISBerne Online Site. The user name will allow Pansophic Learning to recognize: your first and last name; registration ID; type of account, such as teacher, administrator, parent or student; school affiliation or the ISBerne Online program in which the student is enrolled; integration number; and the e-mail address you provided. The user name will also allow you to track your attendance, school work, and testing, and to submit relevant portions of the same to ISBerne Online, its affiliates, and/or your local school to track your progress and abide by applicable law in the United Arab Emirates and/or International standards and regulations.

ISBerne Online, our affiliates, and/or your local school may use personal information provided by you on your account information page to contact you about the student’s progress, testing, attendance, customer service, and quality control procedures. To the extent that third-party vendors assist ISBerne Online and/or our affiliates in the provision of online products or services, those vendors are provided the minimum amount of data required to perform the tasks for which they have been engaged. They have no independent rights to such data and have agreed to adhere to the ISBerne Online Privacy Policy.

We may use the personal information on your account information page to provide you with information about new products and services available through ISBerne Online. You can request to opt out of receiving such information by making a request in writing to privacy@pansophiclearning.com.

You can review and edit the personal information that you have provided to ISBerne Online by either making the changes online or, if that isn’t possible, by making a request in writing to privacy@pansophiclearning.com.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy

PERSONAL INFORMATION PROVIDED BY PARENTS ABOUT STUDENTS WHO ARE CHILDREN
We understand that our student users who are under 13 years of age need special safeguards and privacy protection, and it is our intent to fully comply with all applicable law and international regulations. We do not collect personal information from children online at any point. We only receive personal information about your children directly from you when you enroll your children into one of our programs. You can review certain personal information that Pansophic Learning has regarding your children by making such a request in writing to privacy@pansophiclearning.com. Please be aware that some personal information relating to your children’s educational records may not be able to be disclosed by ISBerne Online due to applicable law in the United Arab Emirates or International law.

You can request that your children’s personal information not be used by ISBerne Online, its affiliates and vendors acting on behalf of Pansophic Learning, by making a request in writing to privacy@pansophiclearning.com. Please be aware that if you make such a request, your children can no longer continue to be enrolled in a ISBerne Online program or to utilize the online learning environment. Therefore, a request by you for ISBerne Online, affiliates, and vendors acting on behalf of ISBerne Online to no longer use your children’s personal information will terminate your children’s participation in the ISBerne Online program in which they are enrolled and their use of the online learning environment.

For information on the use of children’s personal information, please contact:

K12 Middle East FZ LLC

Dubai Knowledge Village, PO Box: 502981

Block 12, Floor 1, Unit F12, Dubai, UAE

Attention: Finance and Operations Support Manager

Or
privacy@pansophiclearning.com.

MESSAGE BOARDS AND CHATS
We may offer message boards and chat rooms to you on our Sites. Please be aware that anyone may read your postings on a message board or in a chat room. Furthermore, any information which you submit to be posted to a message board or in a chat room, including your information from your account information page and user name, will be disclosed and available to all users of that message board or chat room, and is therefore no longer private. We cannot guarantee the security of such information that you disclose or communicate online in public areas such as message boards and chat rooms, and you do so at your own risk. We reserve the right to monitor the content of the message boards only and to republish your postings from message boards or chat rooms elsewhere on the Web or otherwise in any format.

LINKS
The Sites may contain links to other websites, chat rooms, or other resources that we provide for your convenience (“Linked Sites“). These sites are not under the control of ISBerne Online, and ISBerne Online is not responsible for the content available on any Linked Site. Such links do not imply Pansophic Learning’s endorsement of material on any Linked Site, and ISBerne Online expressly disclaims all liability with regard to your access to such Linked Sites. Access to any other websites linked to the Sites is at your own risk.

OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect. We also use Secure Sockets Layer (SSL) protocol on your account information and registration pages to protect sensitive personal information.

CHANGES IN CORPORATE STRUCTURE
If all or part of ISBerne Online or any of its affiliates are sold, merged or otherwise transferred to another entity, the personal information you have provided at these Sites may be transferred as part of that transaction or process. However, ISBerne Online will take steps to assure that the personal information is used in a manner consistent with the ISBerne Online privacy policy under which it was collected.

CHANGES TO THE PRIVACY POLICY
We will occasionally amend this Privacy Policy to reflect company and customer feedback. We reserve the right to change, modify, add, or remove portions of this policy at any time. If we materially change our use of your personal information, we will announce such a change on our website, and will also note it in this Privacy Policy. The effective date of this Privacy Policy is documented at the beginning of the Privacy Policy. If you have any questions about ISBerne Online’s privacy policy, please contact us in writing at privacy@pansophiclearning.com.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

ONLINE PAYMENTS 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

“We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.

ENFORCEMENT AND DISPUTE RESOLUTION

As part of ISBerne Online’s annual certification process, ISBerne Online will review ISBerne Online’s compliance with this Policy.

If you have any questions, complaints, or disputes regarding the manner in which ISBerne Online handles or protects your data, please bring it to the attention of the Pansophic Learning Legal Department at the address above.

This Policy shall be governed by and construed in accordance with the Federal laws of the United Arab Emirates and the Emirate of Dubai.

The parties agree and acknowledge that all disputes, controversy or claims arising out of or in connection with this Policy shall be finally settled by arbitration in accordance with the provisions set forth under the arbitration rules (the “Rules“) of the Dubai International Arbitration Centre (“DIAC“), by one (1) arbitrator appointed in compliance with the Rules, and:

  1. the seat of the arbitration shall be the Emirate of Dubai;
  2. the language of the arbitration shall be English;
  3. the arbitration award shall be final and binding upon the Parties and not subject to any appeal in any court; and
  4. the arbitration shall deal with the question of the costs of the arbitration and all related matters.

The parties agree and acknowledge that any dispute and arbitral proceedings may take longer than six (6) months and the parties agree and acknowledge that in the event that a dispute and/or arbitral proceedings takes longer than six (6) months, such circumstance shall not form the basis of a procedural challenge to any arbitral award that is subsequently delivered.

Nothing shall prevent either party from applying to a court of competent jurisdiction for urgent interim relief.