Resolution One – Assuring Appropriate Google Single Sign-On
- Close all browser tabs
- Go to vpa.instructure.com
- If already logged in, click on the circle in the top right corner and choose “Sign Out”
- Select “Sign In” and log in using your @icademystudent.com (for student & parents)
- Open a new tab
- Go to http://vpa.instructure.com
- You will be prompted to select an account, choose your @icademystudent.com account.
Resolution Two – Clear Browser Cache
For Chrome Browser
- In the browser bar, enter: chrome://settings/clearBrowserData
- At the top of the “Clear browsing data” window, Click Advanced.
▪ Select the following:
◦ Browsing history
◦ Download history
◦ Cookies and other site data
◦ Cached images and files
◦ From the “Time range” drop-down menu, you can choose the period of time for which
you want to clear cached information. To clear your entire cache, select All time.
▪ Click CLEAR DATA.
▪ Exit/ quit all browser windows and re-open the browser
For Firefox Browser
- From the History menu, select Clear Recent History.
▪ If the menu bar is hidden, press Alt to make it visible.
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
- Click Clear Now.
- Exit/ quit all browser windows and re-open the browser
If you require IT Support or have any IT related queries, please reach out to us via:
Email: itsupport@isberneonline.com or phone: 00971 4440 1212 EXT. 104 / 106